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Frequently Asked Questions - Newport Senior Link

Frequently Asked Questions

Thank you for contacting us to help you to make the right choice for senior living! Newport Senior Link is a FREE service to you! In order for us to remain a FREE service, we do need to have our services recognized by you and by the senior living places that we have referred you to. Please kindly take a few moments to understand how we work.



Your Placement Advisor gets started by asking questions in regards to what your goals are for your family member. Once we know what your goals are, NSL can better assist you. Is it placement into a community, or would you prefer to take them home and hire help at your household? Your personal Placement Advisor will walk you through all of the options so you have a better understanding of each of the areas that we cover. No decision is a wrong decision. We want you to feel good about your decision once it has been made. Please remember that our assessments are a FREE SERVICE to you and your family members.


NO CHARGE to the consumer!
  We are available to our clients to help along the way. Just contact us, we will do all that we can to help you. We stay in touch with our clients and have their best interest in mind.


SO…. WHO PAYS Newport Senior Link?
When the senior moves in to a recommended place … our agency will receive a fee. Please keep in mind…. it is our interest to serve our clients, who will tell others about our service. If you have contacted more than one agency, the agency who referred the senior first, receives the fee from the senior living place.


When can we meet?
Your Placement Advisor will be happy to meet with you when it’s most convenient for you. We can meet where you feel the most comfortable such as in your home, office, hospital or skilled nursing facility.


What are my Options?
The great thing about our service is that we will go over all of your options. Whether it is providing help at home, finding the right Residential Assisted Living (Board and Care Home), or perhaps Assisted Living, we will work within your budget and find something in the geographical area of your choice. Your Placement Advisor will make sure that community is able to handle the level of care your family member needs. All of these options will be thoroughly explained to you so you can make the best decision.


What geographic areas do you cover?
Newport Senior Link can assist in Central Florida and we also have partnerships with other trustworthy Placement Agencies in Broward County as well in Southern Florida.  We primarily serve in the Osceola, Orange, Seminole, Lake, Sumter, Marion, Volusia & Flagler Counties.


Does Insurance pay for any of these services?
Only a long term care policy will cover placement into Assisted Living, Residential Assisted Living or In Home Care. (Please be advised that you should check with your carrier to make sure the coverage you are requesting is a part of the policy)


How much will the care cost?
The cost varies from community to community as the locations will also determine the cost of Assisted Living or Residential Care Facility. The In-Home Care services will also vary in cost depending on the level of care the client needs. Your Placement Advisor can meet with you and determine the cost based on the needs of the client. We work hard to stay within your budget.


How do we look at some of the Communities/Places that would fit our needs?
Once your Placement Advisor has a good idea of your personal goals, they will be happy to give you a guided tour of several places. We can educate you and walk you through the process every step of the way. Your Advisor will make sure that all of your questions are answered and you are feeling comfortable with your decision. Your Advisor will help negotiate the rates to help accommodate your budget. NSL is sensitive to what is affordable to you and your loved one.


Are there benefits for Veterans?
Yes, there is a very good chance that if your family member is a veteran, or spouse of a veteran, they could qualify for additional income to help offset the cost of care.  Although we are not affiliated with them, we can recommend a few consulting groups that can assist in obtaining the Aid & Attendance benefits for Veterans.


CHANGE IN LAW Regarding Resident Referrals to Assisted Living Facilities - Effective Date 7/1/2012

The statute previously prohibited ALFs from contracting to pay or receive any commission, bonus, kickback, or rebate with any person for resident referrals.

The House Bill 787 effective 7/1/2012 provides an exception to prohibited kickbacks or payments for referrals to authorize assisted

living facilities to use employees or persons under contract with the facility, to provide payments for referrals, and to compensate residents for referrals of friends.

Specifically, the bill amends s. 429.195(3), F.S., providing that the following activities are not prohibited

patient brokering by ALFs and are not punishable as third degree felonies:

  • Employing or contracting for marketing services
  • Referral services which provide information, consultation, or referrals of persons to an ALF
  • Referrals to an ALF by residents of the ALF